OUR SERVICES

The ZPG customer service team is currently equipped with more than 200 professional employees, including pre-sale services, in-sale services, after-sales service, customer training and other professional teams, from technical process consulting, visits and sample inspection, customer site inspection planning and installation debugging , customer personnel training, equipment maintenance and repair, etc., provide 7*24 hours a full range of rapid response services.

PRE-SALES SERVICE

The company can organize production according to standards such as GB, HG, ASME/ASTM, JIS, DIN, etc. Raw material required by the company are provided by Baosteel, TISCOl, POSCO and other steel plants, special materials can also be imported, and the quality of raw materials is reliable; Our company organizes production in accordance with the ISO9001 quality management system, with imported direct-reading spectrometers and other advanced testing equipment and supporting physical and chemical analysis facilities, and strict and effective control is carried out from raw materials to production processes to inspection and testing methods.

 

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DURING SERVICE

1. The company adheres to the principle of honesty and fairness, regardless of the amount of the contract,  new or existing customers,  domestic and foreign customers, we will treat with integrity and fairness;
2. Strictly implement the provisions of the contract. For each device ordered by the customer, we will strictly abide by the product standards, conduct multiple quality inspections, ensure quality and quantity to meet the requirements before shipment;
3. On-site inspections for machine usage. Assisting customers in planning and designing production sites in accordance with the actual conditions of water, electricity, gas to meet the equipment operating requirements;
4. When the equipment is delivered, provide customers with a complete set of equipment operation instructions, including installation guide, maintenance guide, unloading guide, training guide, etc..

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AFTER-SALES SERVICE

1. The warranty period of the machine is 1 year (excluding: optical lenses, cutting nozzles, etc., equipment damage by wrong operations, natural disasters, force majeure factors, private changes, etc. are not covered by the warranty), free installation, free software upgrade;
2. Quick response within 2 hours. After receiving user's report for repairing, after-sales engineer reply with solutions clearly or arrives at the equipment site within 24 hours;
3. Network remote service and 400 telephone service, professionally trained engineers provide technical support and services to users around the world through the network; mainly use social software such as QQ, WeChat, Teamviewer to remotely and quickly find faults online and deal with them in a short time. Ensure users use equipment better;
4. During the warranty period, the company will also occasionally assign engineering and technical personnel to work on user equipment for technical inspections, routine maintenance and inspection of equipment, also solve users' doubts.

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